The entire history of communication with users is stored
You and your customers will always have access to the chat history. Search will help you to find a conversation by date or a key word
With Knowledge Base you will speed up average resolution time
Customer Support reps can send a link with detailed instructions. No need to type a reply from scratch
The chatbot will automatically guide your users and help them with their questions
Chatbot will ask qualifying questions and your team will receive only hot leads.
Automatic chat assignment
Qualify requests and assign to a relevant channel automatically. Optimize your time and delegate it.
You no longer need to share the passwords and other important data with your team members
All the data you collect about your users will be stored. Your team members’ messengers are free from work chats now
Analytics and team performance reports
Monitor response time, workload by hours, summary data by operators and other metrics
Manage access rights
Determine if a manager can see user data, set up trigger messages or grant him/her access to the inbox only
After each conversation a user will be asked to rate the support quality
More than 30 ready-made integrations.
Open API for web, IOS and Android